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Issue 64 - Paying Tribute To HRH Queen Elizabeth II (& An Update On Our Office Move)

After my rather lengthy News & Views last time, you will be pleased to know this one is “refreshingly short”!

Her Majesty

Many eloquent words have already been written about Her Majesty, far better than I could craft myself and therefore I will keep my words very simple and brief.

Like many people I am sure, we were taken by complete surprise at the news that unfolded last Thursday. We knew The Queen was getting progressively frailer but after seeing off PM 14 and welcoming PM 15 on Tuesday, events clearly took a rapid downwards spiral.

We would like to extend our condolences and best wishes to The Royal Family and hope that King Charles III settles into his new role – he has a hard act to follow!

Our Office Move

Whilst the closure of the Goudhurst office went fairly well and all of the computer kit etc has been up and running again without a hitch, unfortunately, the same cannot be said about the phone system which is causing some teething problems at the moment.

We are adopting an MS Teams system which will enable calls to be transferred between members of the team regardless of whether they are in the office or working remotely; at present, outgoing calls are fine but incoming is where we have the problem.

This should be resolved shortly, but if you need to contact us, the most reliable way is via email please.

Once it is resolved, when you phone, you will be greeted with a short message, advising that our calls are recorded (this is a regulatory requirement these days) and asking you to select one of 3 options:

  1. The Private Client Team [For ease of identification, all Individual clients including previous RAFP clients]
  2. The Corporate Client Team [Group Employee Benefit Scheme Members]
  3. For all other enquiries.

Whilst we are not fans of automated menus, ours will be kept very short and should ensure that you connect with the right people more easily – we will keep it under review to make sure it is running smoothly (once it does start that is!!)

As always, we appreciate you bearing with us through this process.

Best wishes from all at Alexander Bates Campbell

Alexander Bates Campbell Financial Planning Limited is entered on the FCA Register under reference 817090. Alexander Bates Campbell Limited is an Appointed Representative of Alexander Bates Campbell Financial Planning Limited and is entered on the FCA Register under reference 522399
https://register.fca.org.uk/
Alexander Bates Campbell Financial Planning Limited is authorised and regulated by the Financial Conduct Authority. The FCA does not regulate taxation advice.

The guidance and/or advice contained within this website are subject to the UK regulatory regime and the European Markets in Financial Instruments Directive and is targeted at consumers based in the UK.
Alexander Bates Campbell Financial Planning Limited/Alexander Bates Campbell Limited
First Floor, Unit 9/10 Riverview Business Park, Station Road, Forest Row, East Sussex, RH18 5FS, United Kingdom.

Tel: 0203 167 0880
Email: info@abc-ifa.com
If you wish to register a complaint, please write to us at the above address or email us as info@abc-ifa.com or telephone 0203 167 0880
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 0234 567
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